Where is your company located ?
We are located in hebei province China.
What do you sell ?
We sell many kinds of home and garden decorations, carved stone items and wrought or cast iron products, like stone garden fountains, gazebos, sculptures, flowerpots, columns, fireplace mantels, bathtubs, wrought or cast iron gazebos, driveway gates and fences. Besides, we sell some drill bits too, they are used on wood, metal and stone.
What are your advantages?
A: More than 10 years experience in this filed.
B: Design and produce qulified products from a pic or a drawing.
C: Timely delivery
D: Assit customers do customs clearance
F: After-sale service.
Do you accept retail order ? What's your minimum quantites?
Yes, we do accept retail order, we sell to wholesalers, retailers and individual. Our MOQ is 1 piece.
Do you do customized design?
Yes, customized size, design and color are accepted.
Which payment methods are available?
We generally accept bank transfer, 30% -50% deposit in advance, and the balance needs to be paid after the products are ready to ship.
What's the packing?
The products are packed with thick wood crates outside and thick plastic films and foam inside.
I couldn't find the product i wanted on your website,what should i do?
Definitely let us know, email or call us. Our website only represents a fraction of our complete range, if you are looking for something and do not find it on our website, pls do not hesitate to email us. Maybe we do have it, just simply not listed on our website.
If damage happens,who will be resposible for that?
Firstly we will make sure our packing is strong enough and safe to ship. Secondly we will buy "all risks " insurance when we ship it. If the damage happens, we will find out why this happens and will call the insurance company to claim the damage. If the damage occured due to the fault of packing, we will take all the responsibility. If the damage was made by customers when they transfer the products or installing, we will not take the resposibility, but we can help customer replace the damaged parts with a little cost.
What's the delivery time?
It depends on what you ordered, size and quantities, but usually the delivery time is 30 days.